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GLPI Summary

  • Software is an open source product
  • Software is written in PHP, HTML, JavaScript
  • The system can be deployed both on open source operating systems such as Linux & BSD, and on proprietary operating system such as Windows
  • According to the extent of use the system can be deployed as on a single virtual or physical machine with single-core 2 GHz processor and 1 GB RAM and on several servers (on a separate MySQL server)
  • For Web-based applications the environment of Apache web server is used
  • For data storage the MySQL database server is used
  • Users are working in standard browsers such as Firefox, Opera, Internet Explorer, etc. (via the Web, HTML)
  • The system has a built-in authentication mechanisms with the ability to integrate with LDAP and Microsoft Active Directory, and also the automated mechanism of events notification

The system also allows:

  • managing the assets with a division within certain organizations (departments)
  • distinguishing between user permissions (view, edit, create , etc.) within the different asset types and organizations on the basis of profiles
  • exporting the data in an XML format, CSV, SLK, PDF
  • importing data from CSV files
  • expanding functionality through additional modules - plug-ins etc.

Solvable tasks

The solution based on GLPI is designed to automate the activities of support services and the IT department as a whole. In particular, the system allows you to automate such processes as:

ITSM процессыAccounting Management
  • Configuration Management
  • Incident Management
  • Service Request Management
  • Problem Management
  • SLA Management
  • Knowledge Management
  • Budget Management
  • Supplier Management
  • Contact Management
  • Contract Management
  • Document Management

Moreover the system has a built-in inventory of IT assets based on the expansion module Fusion Inventory and allows managing hardware and software of the company.

Integration capabilities

Within the project scope it is envisioned the GLPI integration (interaction) with such systems as:

  • LDAP/MS Active Directory
  • Guacamole
  • Jira
  • Asterisk

Business benefits of solution

GLPI implementation will increase the efficiency and productivity of the IT department, which in turn will provide lower IT operating costs in improvement of the IT services quality.

Terms of implementation

The estimated duration of the project phases:

  • Audit (initial investigation) – 2-3 weeks
  • Design and description of a single process – 2-3 weeks
  • Automation of a single process – 1-2 months