M10750 Monitoring and Operating a Private Cloud with System Center 2012

After completing this course, students will be able to:

This course describes how to monitor and operate a private cloud with System Center 2012. Because this is an extensive technical domain that includes several individual products and technologies, it is strongly recommended administrators have prerequisite knowledge in the following areas:

Module 1: Introduction to the Private Cloud

This module gives students an overview of a private cloud infrastructure, including what it is, the business and technical drivers behind implementing it, and how they can use System Center 2012 to monitor and operate it. Students will understand the key concepts of a private cloud and verify key components of System Center 2012.

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Module 2: Configuring and Optimizing Business Unit Clouds

This module explains how to configure a new business unit cloud within Virtual Machine Manager.

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Module 3: Deploying Cloud Services

This module explains how to deploy pre-packaged applications and create a new service template to deploy a service into the cloud.

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Module 4: Monitoring Private Cloud Services

This module provides an overview of System Center Operations Manager. The students are shown how Operations Manager is used to monitor the various services that underpin the private cloud. The students are then shown how to deploy agents to key service components running within the private cloud. Custom monitoring is then applied to these components which include the creation of a distributed application model to give a holistic view of the health of the private cloud infrastructure.

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Module 5: Configuring Application Performance Monitoring

This module gives students a deep insight into the Application Performance Monitoring (APM) feature of Operations Manager. A .NET application has been installed into the lab environment that will be used for this module. Students will learn to configure APM to monitor the performance and availability of this application. A break in the application is then instigated where students will see how Operations Manager detects and reports this with the Alerting and Diagnostics tools that are built into Operations Manager.

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Module 6: Operating and Extending Service Management in the Private Cloud

This module explains the core functionality of Service Manager and the steps to create and manage change requests, incidents, and release records. The module also describes about the security model behind Service Manager so that students can customize and extend the integral functionality of the service.

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Module 7: Automatic Incident Creation, Remediation, and Change Requests

This module provides an overview of Orchestrator and explains how Orchestrator integrates with Operations Manager and Service Manager.

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Module 8: Problem Management in the Private Cloud

This module provides an overview of problem management and explains how students can use it within a service management framework. Additionally, this module explains its implementation as a manual feature of Service Manager. Finally, this module describes how to create a custom event monitor in Operations Manager and then use it to identify and route incidents and problems to Service Manager.

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Module 9: Automating Self-Service Provisioning

This module explains about automating self-service provisioning by using the System Center Cloud Service Process Pack, including the configuration items that are created and the request items that are contained in the System Center Cloud Service Process Pack.

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Module 10: Private Cloud Protection and Recovery

This module explains how to protect the resources in the private cloud by using Data Protection Manager. It also explains how to implement a recovery action by using Orchestrator to recover a database.

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Module 11: Configuring Compliance in the Private Cloud

This module explains how to implement IT Governance, Risk Management, and Compliance (GRC) in a private cloud environment by using System Center 2012. It also explains how to implement Software Update Compliance in Virtual Machine Manager to verify whether key private cloud infrastructure is correctly updated with the latest software updates. The module also describes how to implement the IT GRC Management Pack in Service Manager to check for compliance across key Service Components and remediate non-compliant items.

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Module 12: Configuring SLAs, Dashboards, and Widgets

This module describes the various methods for surfacing service and performance-related data from Operations Manager and Service Manager to SharePoint and Microsoft Excel.

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