TechExpert offers you a program of courses in the key areas of IT Service Management (ITSM), based on a library of the best IT practices «IT Infrastructure Library» (ITIL).
ITIL is a generally accepted approach of IT-service management in the whole world. The proposed program meets the standards of ITIL training and allows students to prepare for the certification exams on bases of ITIL.
ITIL Courses
| Code | Title | Length, days |
| ITILv.3 | ITIL v.3 Fundamentals. The Principles of IT Department Organization | 3 |
| ITIL OSA1v.3 | ITIL OSA v.3 Operational Support and Analysis | 3 |
| ITIL SOA1v.3 | Service Offerings and Agreement: Service Level Management | 3 |
| ITIL SOA2v.3 | Service Offerings and Agreement: Financial management and planning of IT services | 2 |
| ITIL RCV1v.3 | Release, Control and Validation. IT-processes Practice. Configuration and Service Assets Management, Change Management, Release and Deployment Management | 4 |
| ITIL RCV2v.3 | Release, Control and Validation. IT-processes Practice. Validation and Testing Management, Evaluation, Knowledge management, Service Request Fulfillment Management | 2 |
| ITIL-SOA: PPO | Service Planning, Protection and Optimization | 4 |
| NT-BAforSP | Business analysis and Service process design | 3 |
| NT-BPmodel | Business Process Modeling | 2 |