TechExpert offers you a program of courses in the key areas of IT Service Management (ITSM), based on a library of the best IT practices «IT Infrastructure Library» (ITIL).

ITIL is a generally accepted approach of IT-service management in the whole world. The proposed program meets the standards of ITIL training and allows students to prepare for the certification exams on bases of ITIL.

ITIL Courses

CodeTitleLength, days
ITILv.3ITIL v.3 Fundamentals. The Principles of IT Department Organization3
ITIL OSA1v.3ITIL OSA v.3 Operational Support and Analysis3
ITIL SOA1v.3Service Offerings and Agreement: Service Level Management3
ITIL SOA2v.3Service Offerings and Agreement: Financial management and planning of IT services2
ITIL RCV1v.3Release, Control and Validation. IT-processes Practice. Configuration and Service Assets Management, Change Management, Release and Deployment Management4
ITIL RCV2v.3Release, Control and Validation. IT-processes Practice. Validation and Testing Management, Evaluation, Knowledge management, Service Request Fulfillment Management2
ITIL-SOA: PPOService Planning, Protection and Optimization4
NT-BAforSPBusiness analysis and Service process design3
NT-BPmodelBusiness Process Modeling2