TechExpert offers you a program of courses in the key areas of IT Service Management (ITSM), based on a library of the best IT practices «IT Infrastructure Library» (ITIL).
ITIL is a generally accepted approach of IT-service management in the whole world. The proposed program meets the standards of ITIL training and allows students to prepare for the certification exams on bases of ITIL.
|ITILv.3||ITIL v.3 Fundamentals. The Principles of IT Department Organization||3|
|ITIL OSA1v.3||ITIL OSA v.3 Operational Support and Analysis||3|
|ITIL SOA1v.3||Service Offerings and Agreement: Service Level Management||3|
|ITIL SOA2v.3||Service Offerings and Agreement: Financial management and planning of IT services||2|
|ITIL RCV1v.3||Release, Control and Validation. IT-processes Practice. Configuration and Service Assets Management, Change Management, Release and Deployment Management||4|
|ITIL RCV2v.3||Release, Control and Validation. IT-processes Practice. Validation and Testing Management, Evaluation, Knowledge management, Service Request Fulfillment Management||2|
|ITIL-SOA: PPO||Service Planning, Protection and Optimization||4|
|NT-BAforSP||Business analysis and Service process design||3|
|NT-BPmodel||Business Process Modeling||2|