Support Plans Introduction
This package is mainly designed to help businesses with special projects that may require a high level of technical knowledge or adhoc IT Support. It means that we provide you with highly skilled engineers to support your in-house IT team on IT projects that require a higher level of knowledge or experience. Through Live Chat with support engineers you can act quickly to resolve technical issues.
It is designed to simplify and enrich the customer experience through a business-oriented service level agreement that provides a dedicated support account manager and guarantees a committed timeframe for problem restoration. It is optional since you’ll also benefit from support arrangments that give your cases high priority handling.
The Premium Package includes pinpoint services that solve key challenges across the entire solution lifecycle for successful project completion and effective system adoption. Creating a viable Service Level Agreement that truly reflects the constraints of your unique business environment and is customized to fit your exact business needs as the result of close cooperation.