are guaranteed by SLAs (Service Level Agreements). The SLA, a service quality commitment, is primarily a guarantee of a minimum 99.9% service availability (100% for data when using Total Backup+ and SyselContinuity).
All our offerings follow strict rules and appropriate contractual agreements to ensure our customers’ activities are guaranteed.
The SLAs define the appropriate level of availability and the minimum resources guaranteed, always allowing for occasional peak requirements to be satisfied.
The SLAs also define the frequency of taking backups in the operational sites and retention periods for archiving, as well as the terms and conditions surrounding maintenance periods.
Finally, the SLA is a level of guarantee that most companies simply cannot provide for themselves when running their own IT systems.