No two businesses are the same, and no two businesses have the same IT requirements. That’s why TechExpert has developed a range of flexible Support Plans responsive to your needs to make sure that we have a package that will suit your needs.
Due to our help desk system we guarantee hitting 100% of our SLA. Initially our 2nd and 3rd line specialists provide you with all necessary support right after you send a ticket of an issue occurance. The ticketing based support relieves you of the unnecessary waste of time and grants you the immediate access to more knowldgeable and experienced specialists.
|
Features |
Basic |
Advanced |
Premium |
|
How it works |
Designed for businesses that do not need regular IT service or support |
A regular support plan with a dedicated account manager, scheduled maintenance tasks and monthly reporting |
Unlimited support based on an agreed Service Level Agreement |
|
8 x 5 Live Chat |
|
|
|
|
Remote Support |
|
|
|
|
Ticketing |
|
|
|
|
Monthly Management Report |
|
|
|
|
Regular Maintenance Plan |
|
|
|
|
Dedicated Account Manager |
|
|
|
|
Service Level Agreement |
|
|
|
|
System Health Check |
|
||
|
Unlimited IT Support |
|
||
|
Details |
|||
|
Requires a Network Audit |
No |
Yes |
Yes |
|
Minimum Contract |
No minimum |
6 Months |
12 Months |
|
Price structure |
Variable Ad-hoc fee for support or consulting services |
Fixed Maintenance fee + Variable Ad-hoc fee |
Fixed maintenance and support fee |