No two businesses are the same, and no two businesses have the same IT requirements. That’s why TechExpert has developed a range of flexible Support Plans responsive to your needs to make sure that we have a package that will suit your needs.
Due to our help desk system we guarantee hitting 100% of our SLA. Initially our 2nd and 3rd line specialists provide you with all necessary support right after you send a ticket of an issue occurance. The ticketing based support relieves you of the unnecessary waste of time and grants you the immediate access to more knowldgeable and experienced specialists.
Features | Basic | Advanced | Premium |
How it works | Designed for businesses that do not need regular IT service or support | A regular support plan with a dedicated account manager, scheduled maintenance tasks and monthly reporting | Unlimited support based on an agreed Service Level Agreement |
8 x 5 Live Chat | |||
Remote Support | |||
Ticketing | |||
Monthly Management Report | |||
Regular Maintenance Plan | |||
Dedicated Account Manager | |||
Service Level Agreement | |||
System Health Check | |||
Unlimited IT Support | |||
Details | |||
Requires a Network Audit | No | Yes | Yes |
Minimum Contract | No minimum | 6 Months | 12 Months |
Price structure | Variable Ad-hoc fee for support or consulting services | Fixed Maintenance fee + Variable Ad-hoc fee | Fixed maintenance and support fee |