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Preparation Сourse:

M20688 Managing and Maintaining Windows 8

Credit toward certification:

MCP, MCSA, MCSE

Skills measured

This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam.

Who should take this exam?

Candidates for this exam are IT professionals who configure or support Windows 8 computers, devices, users, and associated network and security resources. The networks with which these professionals typically work are configured as domain-based or peer-to-peer environments with access to the Internet and cloud services. The IT professional could be a consultant, a full-time desktop support technician, or an IT generalist who administers Windows 8–based computers and devices as a portion of their broader technical responsibilities.

This exam includes:

  • Support operating system and application installation (30-35%)
    • Support operating system installation. Support Windows To Go; manage boot settings, including native virtual hard disk (VHD) and multiboot; manage desktop images; customize a Windows installation by using Windows Preinstallation Environment (PE);
    • Support desktop apps. Desktop app compatibility using Application Compatibility Toolkit (ACT), including shims and compatibility database; desktop application co-existence using Hyper-V, RemoteApp, and App-V; installation and configuration of User Experience Virtualization (UE-V); deploy desktop apps by using Windows Intune;
    • Support Windows Store and cloud apps. Install and manage software by using Office 365 and Windows Store apps; sideload apps by using Windows Intune; sideload apps into online and offline images; deep link apps by using Windows Intune; integrate Microsoft account, including personalization settings and Trusted PC.
  • Support resource access (30-35%)
    • Support network connectivity. IPv4 and IPv6, including transition technologies; names resolution, including Peer Name Resolution Protocol (PNRP) and Domain Name System Security Extensions (DNSSECs); wireless networks and connections; network security, including Windows Firewall and IP security;
    • Support remote access. Virtual private network (VPN), including Connection Manager Administration Kit (CMAK); Remote Desktop Protocol (RDP), including Remote Desktop Services Gateway access; DirectAccess; remote administration; Network Access Protection (NAP);
    • Support authentication and authorization. Multi-factor authentication, including certificates, virtual smart cards, picture passwords, and biometrics; workgroup versus domain, homegroup, computer and user authentication, including secure channel, account policies, credential caching, and Credential Manager; local account versus Microsoft account; Workplace Join;
    • Support data storage. Distributed File System (DFS) client, including caching settings; storage spaces, including capacity and fault tolerance; optimizing data access by using BranchCache; OneDrive;
    • Support data security. Permissions, including share, NTFS, and Dynamic Access Control (DAC); Encrypting File System (EFS), including Data Recovery Agent; access to removable media; BitLocker and BitLocker To Go, including Data Recovery Agent and Microsoft BitLocker Administration and Monitoring (MBAM).
  • Support Windows clients and devices (35-40%)
    • Support operating system and hardware. Resolve hardware and device issues, including STOP errors and Reliability Monitor; optimize performance by using Windows Performance Toolkit (WPT), including Xperf.exe, Xbootmgr.exe, XperfView.exe, and Windows Performance Recorder (WPR); monitor performance by using Data Collector Sets, Task Manager, and Resource Monitor; monitor and manage printers, including NFC Tap-to-Pair and printer sharing; remediate startup issues by using the Diagnostics and Recovery Toolkit (DaRT);
    • Support mobile devices. Support mobile device policies, including security policies, remote access, and remote wipe; support mobile access and data synchronization, including Work Folders and Sync Center; support broadband connectivity, including broadband tethering and metered networks; support Mobile Device Management by using Windows Intune, including Windows RT, Windows Phone 8, iOS, and Android;
    • Support client compliance. Manage updates by using Windows Update and Windows Intune, including non-Microsoft updates; manage client security by using Windows Defender, Windows Intune Endpoint Protection, or Microsoft System Center 2012 Endpoint Protection; manage Internet Explorer 11 security; support Group Policy application, including Resultant Set of Policy (RSoP), policy processing, and Group Policy caching;
    • Manage clients by using Windows Intune. Manage user and computer groups; configure monitoring and alerts; manage policies; manage remote computers.