NT-BPmodel Business Process Modeling

This course is recommended for employees of departments involved in the IT services delivery, regardless of whether the IT services are provided to units within the company or to third parties. The course can be attended by both heads of departments, and other specialists, whose functional responsibilities include participation in the creation and control of IT security systems.

For the most effective participation in the course, students are advised to undergo preliminary training of the course “ITIL Fundamentals (v.3). The Principles of IT Department Organization”.

After completing this course, students will be able to:

• Gain insight into the business processes
• Will be able to interact more effectively with employees of business units to create the value of IT for business
• Become acquainted with and learn how to create and control business processes
• Acquire the skills of using ARIS as a modern methodology for building a business process

Experience in working in the IT department or IT security in the area of activities organization

• CMM
• SixSigma

Concept of the process approach

• Difference between the project and the process
• Building Balanced Scorecards

Business process reengineering

• ISO 9001: 2000 Fundamentals
• Organization of work on business process reengineering
• Project management in reengineering
• Resistance control
• Concept of continuous improvement

Business process modeling

• Virtual modeling of business processes
• Dynamic and static modeling
• Development of business process regulations
• Modern software applications for Business process modeling