Overview
About this Course
The best practices of ITIL Planning, Protection and Optimization guarantee the IT department the ability to meet the customer’s requirements with optimal costs, availability and capacity, reducing risks. In this course you will be able to learn how to plan, implement and optimize the planning, protection and optimization processes, as well as gain the necessary knowledge in order to obtain an ITIL Intermediate qualification.
The course helps you prepare for ITIL Intermediate qualification:
- Program of key actions for Planning, Protection and Optimization processes within the service life cycle
- Achieving high efficiency, using Planning, Protection and Optimization processes, actions and functions
- Measuring the success of Planning, Protection and Optimization using key indicators