The goal of the project is to automate the hotel's engineering service.

The engineering service of the hotel has high requirements for the speed of troubleshooting / fulfilling the wishes of customers and special categories of executive employees (plumbers, electricians, maids), who often do not have a dedicated "office" workplace and prefer the simplest possible computers computer tools for application processing. Ideally, they should have their own smartphone / tablet, on which (even if there is no Internet connection) they can accept the application by pressing one button, read its description, and mark completion after completion. We have successfully implemented a similar system, in which the most powerful system for formalizing interaction, automating processes and generating reports based on GLPi is hidden behind the external simplicity and convenience for customers and executors. Its detailed description is presented below.

Applications or industries for which this solution is suitable

  • Hotel business
  • IT service provider
  • Any other service company

Tasks for the project executor

  • Automate the process of managing applications to the engineering and IT services
  • Improving the efficiency of the engineering service
  • Improving interaction between different services
  • Improving the quality of services provided to hotel guests


  • GLPi
  • Apache web server
  • MySQL database

It is possible to integrate the solution with various systems, including:

  • Active Directory
  • Zabbix
  • Fusion Inventory
  • Email and SMS
  • IP telephony based on Asterisk
  • Other systems

The system is accessed through a browser using:

  • Smartphone
  • Tablet
  • Desktop PC or laptop

Key features of the system

  • Automatic categorization and prioritization of requests by incident type, SLA, etc.
  • Prompt notification of responsible persons about applications
  • Automatic creation of requests for scheduled maintenance
  • Management of applications to the hotel engineering service
  • Creating a centralized knowledge base for solving typical tasks
  • Timely informing employees about planned work
  • Control over the timing and execution of requests
  • Collecting statistics on premises and public areas
  • Tracking employee performance
  • Store history, view analytics and reports for different user groups

Scheme of the solution

Benefits of implementing the solution

  • The easiest system to use
  • Easy accessibility of the system for registration of requests by any hotel employee
  • Constant display and informing of executors about the relevance of the list of applications
  • A clear algorithm for marking the execution and closure of orders