Our projects | TechExpert: IT Service Provider

Assistance with opening a representative office in Kiev, Ukraine

Customer - Aircraft Maintenance and Engineering Service GmbH

Objectives:
The main task of the customer was to open a representative office in Kiev and set all the equipment and services on time.

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Results:
The specialists of TechExpert company had successfully fulfilled the project on assistance with opening a representative office in Kiev and set all the equipment and services on time and of good quality, thereby made possible to open an office without delays. Besides all requests were fast and thoroughly replied due to highly qualified and responsive TechExpert IT company’s staff, modern techniques usage, excellent organization and an individual approach to the client.

Complex project on migration of the desktops to the latest Microsoft software

Customer - Bayer

Objectives:
The customer had the task to fulfill migration of all desktops with Microsoft Office 2003 and Windows XP to a new platform - Microsoft Office 2010 and Windows 7. Also TechExpert was to keep this massive transition as seamless as possible , and for this purpose - to train employees using the new software. One of the main tasks was to spend optimum financial cost with minimum disruption to production.

Results:
Specifically for this task, based on our objectives and the level of knowledge of our employees, TechExpert and their training center “Networking Technologies” designed training program , which was carried out daily for 3 months on the customer’s territory. At the same time the TechExpert team fulfilled software migration on workstations without interrupting the users’ workflow.
As a result of the project, all workstations were upgraded to the new software and users immediately began its effective operation.

Implementation of Microsoft System Center Service Manager 2010

Customer - Platinum Bank

Objectives:
The customer’s goal was to improve significantly the quality of customer service and to ensure the integration with other System Center products, which has been previously used in our company. That is why the Customer decided to implement Microsoft System Center Service Manager 2010 (SCSM 2010) , and as a result to get an integrated solution for the IT- infrastructure management.

Results:
For the fulfillment of this product, the Customer mainly relied on the strength of their own IT- department. However, in order to fulfill a number of tasks they have decided to draw an external expert with experience in implementation of similar projects. In result of analysis of Microsoft partners with the appropriate specialization, the Customer have chosen TechExpert company.
TechExpert company has successfully managed to fulfill the task to configure the system for automation of IT customer service.

Complex project on modernization of information system including virtualization

Customer - Rittal

Objectives:

Modernization of the services provided by existing information system, including the implementation of virtualization system up to current requirements of business processes in day-to-day activities.
The deployed solution should ensure the continuity of business processes striking a balance between the fault tolerance and costs of system implementation.

Results:
Modernization of information system and the implementation of virtualization solutions, backup, mail system organization, meeting all the requirements of modern information infrastructure, will allow fulfilling the current goals of business more accurately and clearly.

Migration to the new enterprise mail system using Microsoft Exchange Server

Customer - Sanoma Media

Objectives:
The challenge for the company was to upgrade the mail system in order to improve user productivity and to reduce the risk of data loss or leakage.

Results:

The specialists of TechExpert company had successfully fulfilled the project on migration to the new enterprise mail system. Within the project scope was carried out migration from the existing mail system to Microsoft Exchange Server 2010.
Resulting from the project fulfillment customer managed to achieve the required business objectives such as improvement in efficiency of users’ teamwork, availability and reliability of mail system, improvement in securing the environment of e-mail exchange.