No two businesses are the same, and no two businesses have the same IT requirements. That’s why TechExpert has developed a range of flexible Support Plans responsive to your needs to make sure that we have a package that will suit your needs.

Due to our help desk system we guarantee hitting 100% of our SLA. Initially our 2nd and 3rd line specialists provide you with all necessary support right after you send a ticket of an issue occurance. The ticketing based support relieves you of the unnecessary waste of time and grants you the immediate access to more knowldgeable and experienced specialists.

Features

Basic

Advanced

Premium

How it works

Designed for businesses that do not need regular IT service or support

A regular support plan with a dedicated account manager, scheduled maintenance tasks and monthly reporting

Unlimited support based on an agreed Service Level Agreement

8 x 5 Live Chat

Remote Support

Ticketing

Monthly Management Report

Regular Maintenance Plan

Dedicated Account Manager

Service Level Agreement

System Health Check

Unlimited IT Support

Details

Requires a Network Audit

No

Yes

Yes

Minimum Contract

No minimum

6 Months

12 Months

Price structure

Variable Ad-hoc fee for support or consulting services

Fixed Maintenance fee + Variable Ad-hoc fee

Fixed maintenance and support fee