The course provides an understanding of how to create a sustainable IT infrastructure of the company through key processes responsible for its control and change. Such approach can significantly minimize the adverse consequences connected with changes in the IT infrastructure.
Course “ITIL RCV v3: Release, Control and Validation” consists of two parts:
- Release, Control and Validation: IT-processes Practice. Configuration and Service Assets Management, Change Management, Release and Deployment Management (4 days)
- Release, Control and Validation. IT-processes Practice. Validation and Testing Management, Evaluation, Knowledge management, Service Request Fulfillment Management (2 days)
The course describes how the combination of ITIL processes allows effectively managing, organizing and optimizing the company’s IT infrastructure.
The course is saturated with practical exercises on the study and practical application of standards, drawing up forms of documents and regulations of processes and procedures. During the course, it is possible to demonstrate the use of one of the software products in action: HP OpenView Service Desk.
ITIL RCV1v.3: Release, Control and Validation. IT-processes Practice. Configuration and Service Assets Management, Change Management, Release and Deployment Management
Objectives
- Configuration Management
- Change Management
- Release Management
- Systematization of knowledge and skills regarding the organization of activities of IT department based on process approach
Audience
Prerequisites
Course Outline
Length
Document received at the end of the course
Materials
ITIL RCV2v.3: Release, Control and Validation. IT-processes Practice. Validation and Testing Management, Evaluation, Knowledge management, Service Request Fulfillment Management
Objectives
In-depth study of the practice of ITIL v3 processes:
- Validation and testing of services
- Evaluation of implemented processes
- Knowledge Management
- Service request fulfillment
- Creating skills to use ITIL v3 processes as a methodical basis for organizing and managing IT services